News Archive

Beginning January 2010, RR Donnelley & Sons will implement an innovative Life Manager resource portal as well as traditional Employee Assistance Program and Work-Life services for plan participants and eligible dependents through ValueOptions®. The program will be known as RRDConnect - My Life and Wellness Resources. Providers may contact ValueOptions^® with questions about RRDConnect as of January 1, 2010 by calling 877-883-0396.

The Home Depot has selected ValueOptions® to provide Employee Assistance Program and Work-Life services to The Home Depot associates and family members. The Home Depot EAP, known as CARE/Solutions for Life, will transition to ValueOptions® on February 1, 2009 and will be served out of ValueOptions® ’ North Carolina Service Center. Providers may contact ValueOptions® with questions about The Home Depot EAP after February 1, 2009 by calling 1-800-397-1630.

Many ValueOptions® clients are participating in the “Returning Warrior” program. This program is designed for their employees who are military reservists and National Guard service members who are returning from deployment in various areas of the world. The Veterans Administration is offering online training related to the specific needs of this population. We encourage our providers to take advantage of this information.
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ValueOptions believes in providing optimal service to its members and recognizing providers for the services they render. Through the Centers of Excellence (COE) Program, ValueOptions analyzes internal and external information to identify facilities/provider organizations whose reputation and demonstrated performance make them centers of excellence for uncommon or complex behavioral health conditions. If you are interested in learning more about this program and becoming a ValueOptions Center of Excellence, please read this article in its entirety. read more...

WLIW21 New York Public Television's "Healthy Minds" Series Gets to the Heart of Mental Health Issues.
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ValueOptions has served as the mental health and substance abuse (MHSA) benefit manager and network provider for Capital District Physicians' Health Plan, Inc. (CDPHP) members since 1998. read more...

It has come to our attention during a recent internal claims audit, you are submitting claims using non-compliant HIPAA Codes. read more...

ValueOptions continues to encourage our provider community to obtain their NPIs as soon as possible to avoid the last minute rush and to ensure that we have your NPI on file before the May 23, 2007, compliance date. ValueOptions' NPI Submission process and Frequently Asked Questions about the NPI are posted on our website. read more...

ValueOptions Great Lakes Service Center will be moving from the One Towne Square building in Southfield, MI. to a new address in Wixom, MI. The GLSC will be in its new location on June 25, 2007. Read this announcement for detailed information about the new office and claims mailing addresses. read more...

ValueOptions has established a single fax number and mailing address that you can use to sumbmit clinical authorization requests. read more...

The Commonwealth of Virginia will begin using alternate member identification numbers instead of social security numbers beginning July 1, 2005 for members enrolled in the COVA Care plan. read more…

It is the policy of ValueOptions (VO) to comply with all local, state, and federal laws governing its operations; to conduct its affairs in keeping with the moral, legal and ethical standards of our industry; and to support the government's efforts to reduce healthcare fraud and abuse. read more…