ValueOptions’ E-Commerce Initiative

Overview

According to results from our annual Provider Satisfaction Survey, providers who use electronic solutions are overall more satisfied with the level of services they receive from ValueOptions. Therefore, in an effort to increase cash flow for our providers, decrease their administrative costs, and ensure all providers are satisfied with the level of services they receive from ValueOptions, we have launched an initiative aimed at transitioning providers from paper-based to electronic processes for all routine transactions.

Effective January 1, 2015, providers in the ValueOptions network will be expected to electronically conduct all routine transactions, including:

  • Submission of claims
  • Submission of authorization requests
  • Verification of eligibility inquiries
  • Submission of re-credentialing applications
  • Updating of provider information
  • Electronic fund transfer
  • Provider claims and authorization status checks

E-Commerce Toolkit:

Contact Information:

  • General Questions about the E-Commerce Initiative
    • Frequently Asked Questions
    • Submit questions through ProviderConnect Message Center
    • Contact the Provider Services Line at (800) 397-1630, 8 am – 8 pm EST, Monday-Friday

  • Technical Questions related to ProviderConnect®
    • Submit questions through ProviderConnect Message Center (preferred method)
    • Contact the EDI Help Desk at e-supportservices@valueoptions.com or (888) 247-9311 from 8 am – 6 pm EST